Accountdeletion

01How to delete in the app

1. Open the ST24 app and sign in.
2. Go to “Profile” and choose “Delete account”.
3. Confirm the deletion. The account is closed immediately.

02If you cannot access the app

Call support from the phone number linked to the account or write to us by email — we will verify the request by phone number and close the account.

03What happens on deletion

• Your profile is deleted: name, phone number, email, photo, saved addresses and device data.
• Sessions on all devices are closed and push notifications stop.
• A contractor profile goes offline and no new orders arrive. The equipment record and its history are kept — another driver may operate the equipment.
• Scans of the driver’s documents (licence, passport, photo) are deleted.
• The Telegram bot link is removed.
• The phone number is released: you may sign up with it again — that will be a new account with no history.

04Which data is kept and why

We keep the order history, payments and settlements, the record of who made them, and the digitised data of the driver’s documents (document numbers) — this is required by the legislation of the Republic of Uzbekistan (accounting and tax records). This information is moved to a restricted archive: it is not shown in the profile, in the app or to other users, and is used only for accounting, audits and dispute resolution. It is stored for the period set by law.

05Where the data is processed

Personal data of ST24 users is processed and stored on servers located in the Republic of Uzbekistan, as required by the Law of the Republic of Uzbekistan “On Personal Data”.

06If you have an active order

An account cannot be deleted while an order is in progress. Complete or cancel the order first.

07Restoring an account

If you deleted your account by mistake, contact support. After verifying your phone number we will restore the account from the archive — provided no new account has been registered with that number.